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Support

Existing customers — we are here to help

Two ways to reach the Adelaide team. If work has stopped, call — a phone call does not wait for someone to read it.

Right now

Call us

Phones down, internet down, nobody can log in, or anything that looks like a security incident — ring us.

08 7089 0718

Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers.

Have ready

  • Whether it is one person or everyone
  • The extension, handset or username involved
  • What changed just before — a photo of the router lights is perfect
Call support

Not urgent

Log a fault

Anything that is not stopping you working right now — a handset that has developed a rattle, a new starter who needs an extension, a change request. It goes straight to the support team's inbox and you get a written trail.

What you expected, what happened instead, when it started, whether it is one person or everyone, and the extension or username involved.
Goes to support@telcocentric.com.au

Support options

Remote support — Windows

Download the TelcoCentric remote client so a technician can help you on screen.

Download for Windows

Remote support — Mac

The same remote client, for macOS.

Download for Mac

My Account

Invoices, services and plan details in one place.

Sign in

Speed test

Check your connection from the TelcoCentric network before you log a fault.

Run a speed test

Not a customer yet?

Tell us how your business runs day to day, and we will come back with a plain-English plan and a quote.

Get a quote Call 1300 718 857