★★★★★
We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the…
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Contact centre
Contact Centre Solutions
Operating a contact centre of any size needs software that is easy for both customers and agents. Intuitive web clients and control centres make management simple — add agents to a busy queue, shuffle teams as needed, and run dozens of activity reports to optimise the centre and improve agent handling.
- Access queues from any device
- Manage agents easily
- Monitor activity levels
- Full reporting suite
Why choose us
Call distribution
An abundance of inbound call rules to route calls to the right agents.
CRM integration
Log and generate contacts, calls, leads and notes in your CRM.
Web client
Control your handset, mobile and other devices entirely from the browser.
Presence
Company-wide status at a glance — who's on a call, available or out to lunch.
Call reports
Monitor a huge range of variables for contact centre performance.
Master console
A console for super-users to manage teams and centre staff.
Call queues
Inbound calls managed effectively with highly efficient queue rules.
Call recording
Record calls with customers or internally, at the press of a button.
Frequently asked questions
What is a hosted phone system?
A hosted (cloud) phone system runs in a data centre instead of a box on your wall. Your handsets, mobile app and web client all connect over the internet, so you get the same phone system at the office, at home or on the road, and we look after the upgrades, backups and security.
What support do I get?
Unlimited support from our Adelaide-based team is included. Log a fault online, call us, or let a technician connect with our remote support client. Managed customers have 24/7 coverage.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
Industries
Contact Centre Solutions for your industry
Reviews
What our customers say
★★★★★
We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process…
★★★★★
The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
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Learn more3CX AI Receptionist
Answers the calls nobody could get to — after hours and overflow — asks the right questions, books, summarises and escalates to a human when it should.
Learn moreGet a quote
Ready to talk about contact centre solutions?
Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia