★★★★★
We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the…
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Load balancing
Two connections working, not one working and one waiting
A backup link that sits idle until disaster is money spent for nothing on most days. Load balancing puts two or more connections to work at once — more capacity for the office, automatic failover when one fails, and the phone system pinned to whichever link is cleanest right now.
- Capacity of two links on ordinary days
- Failover on the bad days
- Voice pinned to the cleanest link
- Configured on business routers we manage
Why choose us
More capacity
Two NBN services from different carriers, or fibre plus NBN, shared across the office.
Built-in failover
One link fails and the other carries on. Nobody in the office notices.
Voice on the best path
3CX and Teams traffic uses the link with the lowest latency and loss, measured continuously.
Different carriers, fewer outages
Two links on two carriers rarely fail together. We choose them for that.
Monitored
We watch both links and tell you when one has been down.
Frequently asked questions
What happens to our phones if the internet goes down?
With 4G/5G backup on the router, the connection fails over within seconds and the phone system, EFTPOS and cloud apps carry on. Without it, a hosted phone system falls back to its own rules — ringing mobiles or taking messages — until the link returns. We recommend backup for any site where the phones matter.
VPN or SD-WAN — what is the difference?
A VPN is an encrypted tunnel between two points over the internet, and it is the right answer for two or three offices with decent links. SD-WAN puts an intelligent edge at each site that uses every link it has, fails over between them and prioritises voice — the right answer when sites have more than one connection, when call quality between sites matters, or when there are enough locations that tunnels have become a job.
What support do I get?
Unlimited support from our Adelaide-based team is included. Log a fault online, call us, or let a technician connect with our remote support client. Managed customers have 24/7 coverage.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
Industries
Load Balancing for your industry
Retail & Hospitality
Shops, venues and multi-site groups where the point of sale, the internet and the phones must stay up through service.
See how we helpHealthcare & Allied Health
Medical, dental and allied health practices that cannot afford a phone that rings out or a record that is not there.
See how we helpReal Estate & Property
Agencies and property managers who live on the phone, work from open homes, and cannot lose a lead.
See how we helpReviews
What our customers say
★★★★★
We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process…
★★★★★
The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
Explore
More Business Internet
NBN for Business
Business NBN plans across every technology from 25/5 to 2000/500 Mbps — static IP on every business plan, Bronze and Gold support tiers.
Learn moreFixed Fibre
Symmetrical fibre from four carriers — NBN Enterprise Ethernet, Aussie Broadband, Telstra and TPG — for sites where the connection is the business.
Learn more4G/5G Backup
A 4G or 5G service that takes over automatically when the primary link drops, so the phones and EFTPOS keep working.
Learn moreGet a quote
Ready to talk about load balancing?
Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia