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3CX + Zendesk
3CX and Zendesk, without Zendesk Talk pricing
Zendesk Talk charges per agent and per minute. Connecting the phone system you already have gives your support team caller identification, ticket pop and call logging in Zendesk, with calls on your 3CX system and our Australian network.
- Users matched as calls ring
- Tickets pop for known callers
- Calls logged as tickets or comments
- Click-to-dial from Zendesk
What it does
3CX and Zendesk, call by call
User lookup
Inbound numbers are matched against Zendesk users and shown on every device.
Ticket pop
The caller's open tickets open as the call rings.
Logged as tickets or comments
Each call becomes a comment on the open ticket or a new ticket, with direction, duration and the agent.
Click-to-dial
Dial from tickets and user profiles through the browser extension.
No per-minute telephony
Calls run on your 3CX lines, not a metered Zendesk channel.
Native template
3CX ships a Zendesk template; we configure and support it.
Setup
An API token from a Zendesk admin, connected to 3CX. We set the ticket rules and roll out per agent.
How it is set up
Four steps, usually inside a day
You keep the keys. We do the mapping, the rollout and the looking-after.
API token
Issued by your Zendesk admin, scoped to what is needed.
Rules
New ticket or comment; which agents.
Roll out
Browser extension per agent.
Support
Monitored and maintained by us.
Common questions about the Zendesk integration
Can we keep Zendesk Talk for some agents?
Yes, though most customers move everyone across once they see the cost difference. We can run both while you decide.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
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Caller ID from HubSpot contacts, calls logged as HubSpot call activities, click-to-dial — without paying for HubSpot calling minutes.
3CX + HubSpotSalesforce
Leads, contacts and accounts looked up as calls ring, calls logged as Salesforce tasks, click-to-dial from Lightning.
3CX + SalesforceZoho CRM
Contacts and leads matched from Zoho CRM, calls logged to the Calls module, click-to-dial — including Zoho One and Bigin.
3CX + Zoho CRMGet a quote
Ready to connect Zendesk to 3CX?
Tell us which edition you run and what should happen when the phone rings. We will confirm whether it is a template, middleware or custom work, and quote it.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia