★★★★★
We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the…
Titanium 3CX Partner · one of six in Australia
Business phone systems, integrated with your software, run by one Adelaide team
Hosted 3CX on our own Australian network, connected to the CRM, help desk or practice system you already use, with the IT around it looked after by the same people. Numbers and SIP trunks included. Unlimited support. From $99 a month.
15,000user extensions
6,000phones deployed
750clients
5.0 37 Google reviews
Works with the software you already run
Why TelcoCentric
Why Australian businesses pick us as their 3CX partner
Four things we can say that most providers cannot.
Titanium 3CX Partner — one of six
The top tier of the 3CX programme, held by six partners in Australia. Certified engineers in-house, escalation straight to 3CX.
Our own voice network
Your calls run on infrastructure we own and operate in Australian data centres — not a white-labelled trunk from a wholesaler.
70+ integrations
HubSpot, Salesforce, Zoho, Dynamics, HaloPSA, ServiceTitan, Cliniko and more. Caller ID, click-to-dial and call logging in the software you already run.
One team, one bill
Phones, numbers, internet, mobiles and managed IT from the same Adelaide engineers. Unlimited support, no per-ticket charges.
3CX phone systems
A 3CX phone system on our network, from $99 a month
Hosted in Australian data centres on infrastructure we run, with the numbers and SIP trunks included instead of itemised. Desk phones, the mobile app, the browser and Microsoft Teams all carry the same extension — and the Adelaide engineers who built it answer when you call.
- No box on the wall — hosted, backed up, monitored
- Keep every number you have, add local, 1300 or 1800 numbers when you need them
- Reception queues, auto attendant, overflow to mobiles, after-hours rules, call recording
- Unlimited support from Adelaide, 24/7 for managed customers
From$99/monthnumbers, SIP trunks and support included
Integrations
Your phone system, inside the software you already run
A call should arrive with the customer's record open, be dialled from the screen you are looking at, and log itself when it ends. Native 3CX templates where they exist, our own middleware where they do not.
HubSpot
Caller ID from HubSpot contacts, calls logged as HubSpot call activities, click-to-dial — without paying for HubSpot calling minutes.
3CX + HubSpotSalesforce
Leads, contacts and accounts looked up as calls ring, calls logged as Salesforce tasks, click-to-dial from Lightning.
3CX + SalesforceZoho CRM
Contacts and leads matched from Zoho CRM, calls logged to the Calls module, click-to-dial — including Zoho One and Bigin.
3CX + Zoho CRMMicrosoft Dynamics 365
Contacts, accounts and leads matched from Dynamics 365 Sales or Customer Service, calls logged as phone call activities.
3CX + Microsoft Dynamics 365Microsoft 365 & Teams
Entra ID sign-on, user provisioning, Outlook contacts, calendar-based status and Teams direct routing.
3CX + Microsoft 365 & TeamsServiceTitan
ServiceTitan tracking numbers delivered over SIP to your 3CX, so calls are answered on your phones with ServiceTitan's booking screen in front of you.
3CX + ServiceTitanHaloPSA
Caller matched to client and user, ticket screen-pop, calls logged as ticket actions, click-to-dial from Halo — we run our own help desk on it.
3CX + HaloPSAConnectWise PSA
Company and contact lookup from ConnectWise PSA, calls logged as activities or ticket notes, click-to-dial.
3CX + ConnectWise PSABeyond the desk phone
Answered by AI, taken in Teams, and every call scored
Three things a phone system can do now that it could not five years ago — all on the same 3CX system, all hosted on our network.
AI receptionist
The receptionist for the calls nobody could get to
Answers the calls nobody could get to — after hours and overflow — asks the right questions, books, summarises and escalates to a human when it should.
- Answers overflow and after-hours calls in your voice
- Asks your questions, collects structured details
- Books appointments and raises follow-ups
Teams direct routing
Teams as the handset, 3CX as the phone system
Teams as your phone — on your business numbers, over our network — with 3CX doing the queues, reception and desk phones Teams cannot.
- Call from the Teams desktop and mobile apps
- Your existing numbers, our Australian network
- Reception, queues and desk phones on 3CX
Built by TelcoCentric
Every call, transcribed, scored and searchable
Live wallboards, reports that reconcile to the call, and AI that transcribes, scores and flags every recording — built, hosted and supported by us, in Australia.
- Unmetered transcription and AI analysis
- Data stays in Australia, on our infrastructure
- Built from your 3CX's own records, so reports reconcile
Managed IT
The IT around the phones, looked after by the same people
Workstations, servers, Microsoft 365, security, backups and the network — monitored, patched and supported by the Adelaide team that runs your phones. One number to call, one bill, and nobody blaming the other vendor.
Unlimited local help desk
Adelaide-based, no per-ticket charges, 24/7 for managed customers.
Security by default
Endpoint protection, MFA, email filtering and tested backups in every plan, aligned to the Essential Eight.
Microsoft 365 done properly
Licensing, migration, Teams and Entra — the same tenant your phone system signs in with.
Australian cloud
Hosted desktops, servers and storage in Australian data centres.
Numbers and SIP trunks
The numbers and lines come with the system
Most providers itemise them. We run our own network, so they are part of the product and part of the bill.
Keep your numbers
Landline, 1300 and 1800 numbers port across with the switch. Callers notice nothing.
Numbers & SIP Trunks1300 and 1800 numbers
A national number routed to whichever office or mobile should answer — provisioned when you need one.
Numbers & SIP TrunksSIP trunks, sized right
Channels matched to how you actually call, on infrastructure we own and monitor. Resized as you grow.
Numbers & SIP TrunksInternet and mobile
The connection under the phones, and the mobiles in everyone's pocket
A phone system is only as good as the link it runs on. We supply the internet and the mobiles too — on the same account, watched by the same people — so there is nobody else to ring when a call drops.
Business internet
NBN for business with a static IP on every plan, symmetrical fixed fibre from four carriers, 4G/5G backup that fails over on its own, and SD-WAN or VPN for more than one site.
- Static IP on every business NBN plan
- Fixed fibre from NBN EE, Aussie Broadband, Telstra or TPG
- 4G/5G backup on the same bill
- SD-WAN and VPN across sites
Business mobile
Plans on the Telstra and Optus wholesale 4G and 5G networks from $30 a month, with data pooled across the fleet, watch companion plans, IoT SIMs and a My Account portal that shows usage by person.
- Telstra or Optus network — choose per SIM
- One shared data pool for the fleet
- Fleet and IoT SIMs from $2 a month
- Usage by person in My Account
Track record
Trusted by businesses across South Australia and beyond
We use the technology and services we sell, and we have been installing, hosting and supporting them for Australian businesses for over a decade.
15,000User extensions
6,000Phones deployed
750Clients
Industries
Solutions shaped by your industry
Compliance, after-hours cover, multi-site — we have done it before in your sector.
Healthcare & Allied Health
Medical, dental and allied health practices that cannot afford a phone that rings out or a record that is not there.
See how we helpLegal & Professional Services
Law, accounting and advisory firms where confidentiality, billable time and reliable communication are non-negotiable.
See how we helpConstruction & Trades
Builders, trades and contractors with a team on the road, a site office that moves, and jobs that cannot wait for IT.
See how we helpRetail & Hospitality
Shops, venues and multi-site groups where the point of sale, the internet and the phones must stay up through service.
See how we helpReal Estate & Property
Agencies and property managers who live on the phone, work from open homes, and cannot lose a lead.
See how we helpNot-for-profit & Community
Charities, associations and community organisations that need enterprise reliability on a member-funded budget.
See how we helpReviews
What our customers say
★★★★★
We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process…
★★★★★
The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
★★★★★
We recently engaged Telcocentric to install our new phone system, and the experience exceeded our expectations from start to finish. The team was professional, knowledgeable, and highly responsive throughout the entire process. They took the time…
★★★★★
We have fantastic experience with telcocentic, their team is professional and incredibly knowledgeable. They made the process seamless and stressfree.
★★★★★
Great company to deal with, service and support is absolutely first class, have landline phones, mobiles and internet with these guys and it's a breeze. Highly recommend.
★★★★★
The team at TelcoCentric go above and beyond! If we have an issue, which can happen with the good old internet, they are either remotely sorting it for us or sending someone out. Couldn't recommend them…
★★★★★
Luke and the team (Lee, Maruf and support crew) have been a great help setting up our phone system for our trade company in NSW with 35+ staff. They have been very responsive and helpful and…
Frequently asked questions
What is a business phone system, and do I still need one?
A business phone system is the thing that makes one number ring the right people — reception queues, an auto attendant, overflow to mobiles, after-hours rules, call recording and a directory. Mobiles and Teams on their own do not do that. If more than a couple of people answer calls for your business, you need one; it just no longer needs to be a box on the wall.
What does "Titanium 3CX Partner" actually mean?
Titanium is the top tier of the 3CX partner programme, and six partners in Australia hold it. In practice it means our engineers are certified on the platform, we escalate straight to 3CX rather than through a distributor, and we see fixes and releases before they are general. It is earned on deployments and certifications, not bought.
Can I keep my existing phone numbers?
Yes. We port your existing landline and 1300/1800 numbers across to TelcoCentric as part of the switch. Your callers notice nothing.
Does our CRM work with 3CX?
Probably. 3CX has native templates for the big platforms, we have our own middleware for the rest, and anything with an API can usually be connected. Send us the name and we will tell you which category it is in and what it costs.
How is pricing structured?
Hosted 3CX phone systems start from $99 a month with numbers, SIP trunks and unlimited support included. Managed IT is a flat monthly fee per user. AI receptionist, Teams direct routing and integrations are quoted per deployment. There are no per-ticket charges, and we would rather show you a quote than a table that does not match your business.
How do I choose a 3CX provider in Australia?
Ask four things. Are they a certified 3CX partner, and at what tier? Do they run their own voice infrastructure or resell someone else's trunks? Are numbers, SIP trunks and support included or itemised? And who answers the phone at 4pm on a Friday — the people who built your system, or a call centre? We are Titanium (one of six), we run our own network in Australian data centres, everything is included, and the Adelaide engineers who installed it answer.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
What to check before you sign a business internet contract
The headline speed is the least interesting number on the page. Six things that determine whether the connection actually works for a business.
Teams calling is not a phone system
Microsoft Teams is an excellent way for colleagues to call each other. That is a different problem from running a business phone number, and the gap catches people out.
The Essential Eight for small business: where to actually start
Eight controls, four of which you can put in place this month. A plain-English read on which parts of the ACSC framework earn their keep first in a twenty-person business.
Get a quote
Tell us what you have and what is not working
A person reads it — an Adelaide engineer, not a queue — and comes back within one business day with a plain-English recommendation and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia