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IT & phones for healthcare & allied health
IT and phones for practices that run on the clock
Reception is the front door of a practice. We give clinics a phone system that queues, records and routes calls sensibly, IT that keeps practice management software up, and security that satisfies privacy obligations — all supported locally, around clinic hours.
- Privacy Act 1988 (APPs)
- My Health Record
- RACGP Standards
- Essential Eight
The challenges
What gets in the way
Busy reception lines
Patients hang up, book elsewhere, or arrive frustrated.
Privacy obligations
Health records demand real security, not a password on a sticky note.
Practice software
Best Practice, Genie or Dental4Windows must simply work, every day.
After-hours cover
Overflow and on-call routing without a receptionist on site.
The solutions
How we help
The services that matter most in this sector, in the order we usually roll them out.
Hosted Phone System
A 3CX phone system that runs in the cloud, works wherever your people are, and is managed for you from Adelaide.
Learn moreContact Centre Solutions
Custom solutions for contact centres, with call queues, reporting and CRM integration.
Learn moreManaged IT Support
Unlimited help desk, proactive monitoring and on-site support for a flat monthly fee.
Learn moreCyber Security
Layered protection for small and medium business — endpoints, email, identity, backups and your people.
Learn moreBackup & Disaster Recovery
Tested, immutable backups of servers, Microsoft 365 and workstations — and a plan to be back up in hours, not weeks.
Learn moreNBN for Business
Business NBN plans across every technology from 25/5 to 2000/500 Mbps — static IP on every business plan, Bronze and Gold support tiers.
Learn moreFrequently asked questions
What support do I get?
Unlimited support from our Adelaide-based team is included. Log a fault online, call us, or let a technician connect with our remote support client. Managed customers have 24/7 coverage.
Can I keep my existing phone numbers?
Yes. We port your existing landline and 1300/1800 numbers across to TelcoCentric as part of the switch. Your callers notice nothing.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
Other industries
We also work with
Legal & Professional Services
Law, accounting and advisory firms where confidentiality, billable time and reliable communication are non-negotiable.
See how we helpConstruction & Trades
Builders, trades and contractors with a team on the road, a site office that moves, and jobs that cannot wait for IT.
See how we helpRetail & Hospitality
Shops, venues and multi-site groups where the point of sale, the internet and the phones must stay up through service.
See how we helpReal Estate & Property
Agencies and property managers who live on the phone, work from open homes, and cannot lose a lead.
See how we helpNot-for-profit & Community
Charities, associations and community organisations that need enterprise reliability on a member-funded budget.
See how we helpGet a quote
Let's talk about healthcare & allied health
Tell us how your business runs day to day. We will come back with a plain-English plan and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia