★★★★★
We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the…
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AI receptionist
The receptionist for the calls nobody could get to
Not a menu that says "press 1". A voice on your 3CX system that answers when reception is busy or gone home, has a conversation, collects what you need, books into your calendar, and sends a transcript and summary to the right inbox — or puts an urgent caller straight through to the on-call mobile. Hosted in Australia, on our infrastructure.
- Answers overflow and after-hours calls in your voice
- Asks your questions, collects structured details
- Books appointments and raises follow-ups
- Escalates urgent calls to a person, instantly
Why choose us
Sounds like your business
A natural voice with your greeting, your tone and your vocabulary — not a robot reading a script.
Asks what you would ask
Name, number, what it is about, how urgent, when suits — the questions your reception team asks, captured every time.
Books and creates
Appointments into your calendar or booking system; enquiries into your CRM or help desk as a record someone owns.
Transcript and summary
Every call ends with a written summary and full transcript in the inbox you choose, so the morning starts with a list, not a voicemail box.
Knows when to hand over
Urgent matters, angry callers or anything it cannot answer go to a person — the on-call mobile, a queue or a named extension.
Hosted in Australia
Runs on our infrastructure in Australian data centres. Recordings and transcripts stay onshore, under your retention policy.
Where it earns its keep
After hours for trades, clinics and property managers, where a missed call is a lost job or a tenant with a burst pipe. Overflow for any office where reception is one person and the phone rings in threes. Enquiry lines where the same twenty questions arrive all day. It is not a replacement for a good receptionist — it is the receptionist for the calls the good one could not get to.
How we set it up
We write the script with you — what it says, what it asks, what counts as urgent and where those calls go. We build the voice, load your FAQs, test it on real calls with your team listening, and put it live on the queue or schedule you choose. Then we review the transcripts with you in the first weeks and tune it.
What it will not do
It will not pretend to be human when asked, will not take payments, and will not give advice outside what you have approved. When it is unsure, it takes a message and tells the caller exactly what happens next.
How it happens
From first call to live
1
Script
What it says, asks and treats as urgent — agreed with you.
2
Voice and knowledge
Your greeting, your tone, your FAQs.
3
Test
Real calls, your team listening, before it goes live.
4
Tune
Transcripts reviewed with you in the first weeks.
Frequently asked questions
How is an AI receptionist different from an IVR menu?
An IVR is a menu — press 1 for sales, press 2 for support — and it cannot do anything a menu cannot do. The AI receptionist holds a conversation, asks follow-up questions, decides how urgent something is, books an appointment or creates a record, and sends a written summary. It replaces the voicemail nobody listens to, not the menu.
Do we need to replace our receptionist?
No, and most customers do not. It is normally deployed for after hours, overflow when reception is on another call, and enquiry lines where the same questions arrive all day. Your receptionist gets the calls that need a person, with fewer interruptions.
What happens if the AI cannot help or the caller wants a person?
It hands over. Urgent calls go straight to the on-call mobile, a queue or a named extension; everything else becomes a message with a summary and transcript in the inbox you choose, and the caller is told exactly what happens next.
Where do the recordings and transcripts go?
They stay on our infrastructure in Australian data centres, under the retention policy you set. Summaries and transcripts are delivered to the inbox, CRM or help desk you nominate, and nowhere else.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
Industries
3CX AI Receptionist for your industry
Healthcare & Allied Health
Medical, dental and allied health practices that cannot afford a phone that rings out or a record that is not there.
See how we helpConstruction & Trades
Builders, trades and contractors with a team on the road, a site office that moves, and jobs that cannot wait for IT.
See how we helpReal Estate & Property
Agencies and property managers who live on the phone, work from open homes, and cannot lose a lead.
See how we helpLegal & Professional Services
Law, accounting and advisory firms where confidentiality, billable time and reliable communication are non-negotiable.
See how we helpReviews
What our customers say
★★★★★
We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process…
★★★★★
The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
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Ready to talk about 3CX AI Receptionist?
Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia