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3CX + ServiceTitan

ServiceTitan on a phone system built for trades

ServiceTitan tracks which campaign made the phone ring and books the job from the call. What it does not do is run your phone system — queues, overflow to the on-call mobile, after-hours routing, the office and the ute. We deliver ServiceTitan's tracking numbers straight into 3CX over SIP, so calls are answered on your handsets and mobiles with ServiceTitan's booking screen open, and attribution stays intact.

  • ServiceTitan tracking numbers delivered over SIP, no copper
  • Answer on desk phones, mobile app or Teams
  • Booking screen and caller history in ServiceTitan
  • Queues, overflow and after-hours handled by 3CX
Get started with ServiceTitan Call 1300 718 857

What it does

3CX and ServiceTitan, call by call

SIP delivery of tracking numbers

Each ServiceTitan tracking number is forwarded over SIP to your 3CX system on our network — a direct internet path instead of a hop through the phone network.

Attribution intact

ServiceTitan still sees which number was dialled, so campaign reporting and booking conversion stay accurate.

Real call handling

3CX queues the call, overflows to the on-call mobile, plays the after-hours message and records the call under your policy — the things a CSR seat on its own cannot do.

Field team on mobiles

Technicians use the 3CX app on their phones with the office number, so customers ring one number and reach the right person.

Adelaide setup

Firewall rules, SIP routing and IP allow-listing are done by us. Your office does not need to touch a router.

One bill

Phone system, SIP trunks, numbers and support from us; ServiceTitan from ServiceTitan. Nobody in the middle.

Why trades businesses do this

A missed call in a trades business is a missed job, and the phone system is where calls are missed — not the CRM. Putting 3CX under ServiceTitan gives you a ring group for the office, an overflow rule for the ute, a genuine after-hours flow, and call recording — while ServiceTitan keeps doing the booking and the marketing maths.

What to have ready

Your ServiceTitan tracking numbers and who should answer them. We provision the SIP forwarding on our side, build the call flow in 3CX, test each number with you and cut over when you say.

How it is set up

Four steps, usually inside a day

You keep the keys. We do the mapping, the rollout and the looking-after.

1

Numbers

We list your ServiceTitan tracking numbers and where each should ring.

2

SIP forwarding

Configured on our network with allow-listing on both sides.

3

Call flow

Queues, overflow to mobiles, after-hours, recording — built in 3CX.

4

Cut over

Tested number by number, then switched at a quiet time you choose.

Common questions about the ServiceTitan integration

Do we still need ServiceTitan's own phone product?

You keep ServiceTitan's call booking and attribution. The phone system itself — handsets, queues, mobiles, after-hours — runs on 3CX. We will walk through exactly which ServiceTitan features you keep and which move to 3CX before anything changes.

Does this work outside Adelaide?

Yes. The phone system is hosted on our Australian network and supported remotely; the office and the field team can be anywhere in the country.

What about call recordings?

Recorded in 3CX under your retention policy, on Australian infrastructure. ServiceTitan keeps its own call data for booking and attribution.

Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us

Industries

Where ServiceTitan and 3CX usually turn up

Construction & Trades

Builders, trades and contractors with a team on the road, a site office that moves, and jobs that cannot wait for IT.

See how we help

More integrations

Also connected to 3CX

All 69 integrations

HubSpot

Caller ID from HubSpot contacts, calls logged as HubSpot call activities, click-to-dial — without paying for HubSpot calling minutes.

3CX + HubSpot

Salesforce

Leads, contacts and accounts looked up as calls ring, calls logged as Salesforce tasks, click-to-dial from Lightning.

3CX + Salesforce

Zoho CRM

Contacts and leads matched from Zoho CRM, calls logged to the Calls module, click-to-dial — including Zoho One and Bigin.

3CX + Zoho CRM

Get a quote

Ready to connect ServiceTitan to 3CX?

Tell us which edition you run and what should happen when the phone rings. We will confirm whether it is a template, middleware or custom work, and quote it.

Prefer to talk?

1300 718 857

Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.

  • Written, itemised quote within one business day
  • No obligation — we will say if you should stay put
  • Titanium 3CX Partner, one of six in Australia
A sentence or two is plenty — how many staff, what you have today, what is not working.