★★★★★
We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the…
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Managed IT support
Managed IT Support
Your outsourced IT department. We monitor every workstation and server, patch and maintain them in the background, and answer the phone when someone needs help — in Adelaide, not a call centre. Per-user pricing covers unlimited remote support, with on-site visits when hands are needed.
- Unlimited remote support
- 24/7 monitoring and patching
- On-site when needed
- Per-user monthly pricing
Why choose us
Help desk that answers
Phone, email or portal — a real technician in Adelaide picks it up.
Proactive monitoring
Disk, backup, security and update failures are fixed before you notice.
Patch management
Windows, macOS and third-party apps kept current, tested first.
Onboarding & offboarding
New starters set up day one; leavers locked out the same hour.
Vendor management
We deal with your software vendors, carriers and printer people.
Reporting
A monthly report of tickets, uptime and what we prevented.
Fixed fee, no surprises
Every user is covered for a flat monthly amount that includes unlimited remote support, monitoring, patching and security tooling. Projects and hardware are quoted separately and in advance, so the bill never surprises you.
- Unlimited remote support
- Monitoring and patching included
- Security stack included
- Projects quoted up front
Frequently asked questions
What support do I get?
Unlimited support from our Adelaide-based team is included. Log a fault online, call us, or let a technician connect with our remote support client. Managed customers have 24/7 coverage.
Am I locked into a long contract?
Plans are flexible and we will tailor the term to your business. Talk to us about what works for you — we would rather earn your business every month than lock you in.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
Industries
Managed IT Support for your industry
Healthcare & Allied Health
Medical, dental and allied health practices that cannot afford a phone that rings out or a record that is not there.
See how we helpLegal & Professional Services
Law, accounting and advisory firms where confidentiality, billable time and reliable communication are non-negotiable.
See how we helpConstruction & Trades
Builders, trades and contractors with a team on the road, a site office that moves, and jobs that cannot wait for IT.
See how we helpRetail & Hospitality
Shops, venues and multi-site groups where the point of sale, the internet and the phones must stay up through service.
See how we helpReal Estate & Property
Agencies and property managers who live on the phone, work from open homes, and cannot lose a lead.
See how we helpNot-for-profit & Community
Charities, associations and community organisations that need enterprise reliability on a member-funded budget.
See how we helpReviews
What our customers say
★★★★★
We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process…
★★★★★
The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
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Ready to talk about managed it support?
Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia