★★★★★
We would like to extend our sincere thanks to Luke and the entire TelcoCentric team for their exceptional expertise, professionalism and support throughout the installation of our new phone and fax-to-email system. From the outset, the…
SD-WAN
Every site on one network, whatever link each one has
Once a business has three sites on three different connections, the network is the problem. SD-WAN puts an intelligent edge at each site that uses every link it has — fibre, NBN, 4G/5G — fails over between them, and gives voice the right of way. Head office, branches, the warehouse and the cloud behave like one network, and we watch it from Adelaide.
- Uses every link at each site, fails over between them
- Voice and video prioritised across the network
- Site-to-site without a carrier private network
- Monitored and managed by us
Why choose us
Any link, any carrier
Each site uses what is available and affordable there. SD-WAN makes them behave as one.
Failover per site
Fibre plus 4G, or two NBN services from different carriers — the edge switches without a call.
Voice first
3CX and Teams traffic gets priority end to end, so a large file transfer at head office does not break a call at the branch.
Secure between sites
Encrypted tunnels between locations and to the cloud, with a central policy instead of a firewall per site.
Seen from one screen
Every site's links, usage and failovers in one place — ours, and yours if you want it.
Grows a site at a time
Add a shop or a site office in a day, on whatever connection it can get.
SD-WAN or VPN?
A VPN joins sites over the internet and is the right answer for two or three offices with decent links. SD-WAN earns its keep when sites have more than one link, when voice quality across sites matters, or when there are enough locations that managing tunnels one by one has become a job.
Frequently asked questions
VPN or SD-WAN — what is the difference?
A VPN is an encrypted tunnel between two points over the internet, and it is the right answer for two or three offices with decent links. SD-WAN puts an intelligent edge at each site that uses every link it has, fails over between them and prioritises voice — the right answer when sites have more than one connection, when call quality between sites matters, or when there are enough locations that tunnels have become a job.
What happens to our phones if the internet goes down?
With 4G/5G backup on the router, the connection fails over within seconds and the phone system, EFTPOS and cloud apps carry on. Without it, a hosted phone system falls back to its own rules — ringing mobiles or taking messages — until the link returns. We recommend backup for any site where the phones matter.
What support do I get?
Unlimited support from our Adelaide-based team is included. Log a fault online, call us, or let a technician connect with our remote support client. Managed customers have 24/7 coverage.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
Industries
SD-WAN for your industry
Retail & Hospitality
Shops, venues and multi-site groups where the point of sale, the internet and the phones must stay up through service.
See how we helpHealthcare & Allied Health
Medical, dental and allied health practices that cannot afford a phone that rings out or a record that is not there.
See how we helpConstruction & Trades
Builders, trades and contractors with a team on the road, a site office that moves, and jobs that cannot wait for IT.
See how we helpReal Estate & Property
Agencies and property managers who live on the phone, work from open homes, and cannot lose a lead.
See how we helpReviews
What our customers say
★★★★★
We recently brought our phone system into the 21st century, and the switch has been fantastic. From the first call, the team was responsive, professional, and genuinely helpful in getting everything set up. The onboarding process…
★★★★★
The whole team at TelcoCentric have been fantastic. The support we've received throughout the process has been great. Definitely recommend!
Explore
More Business Internet
NBN for Business
Business NBN plans across every technology from 25/5 to 2000/500 Mbps — static IP on every business plan, Bronze and Gold support tiers.
Learn moreFixed Fibre
Symmetrical fibre from four carriers — NBN Enterprise Ethernet, Aussie Broadband, Telstra and TPG — for sites where the connection is the business.
Learn more4G/5G Backup
A 4G or 5G service that takes over automatically when the primary link drops, so the phones and EFTPOS keep working.
Learn moreGet a quote
Ready to talk about sd-wan?
Tell us what you have today and what is not working. We will come back with a plain-English recommendation and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia