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Enterprise · For 75+ people and multi-site
A dedicated 3CX system, with the paperwork procurement will ask for
Larger organisations need the phone system to be boring — always up, on a dedicated instance, with a documented escalation path, a security posture that survives a vendor questionnaire, and a contact centre that can be reported on. That is what we build, on our own network, with named engineers on the account.
- Dedicated instance on our Australian network
- Contact centre with queues, wallboards and recording
- Documented SLAs, escalation and security controls
- Teams direct routing and AI receptionist on the same system
What you get
Set up for for 75+ people and multi-site
Dedicated instance
Your own 3CX instance, sized for your concurrent calls, with capacity headroom and redundancy across our infrastructure.
Contact centre
Skills-based queues, agent presence, wallboards, call recording, and our reporting suite — transcripts, QA scorecards and conversation analysis for supervisors.
Named engineers
A named account manager and named engineers who know your environment — the trust centre explains the escalation path.
Security posture
Essential Eight-aligned operations, Australian hosting, least-privilege integrations and a completed vendor questionnaire on request.
Teams, AI and integrations
Direct routing for the Teams users, an AI receptionist for after hours, and integrations with the CRM and service desk.
Cutover without an outage
Staged migration site by site, numbers ported at quiet times, and engineers on the line for the first calls.
The pieces
What usually goes into it
Hosted Phone System
A 3CX phone system that runs in the cloud, works wherever your people are, and is managed for you from Adelaide.
Learn moreContact Centre Solutions
Custom solutions for contact centres, with call queues, reporting and CRM integration.
Learn more3CX Call Reporting & Analytics
Live wallboards, reports that reconcile to the call, and AI that transcribes, scores and flags every recording — built, hosted and supported by us, in Australia.
Learn moreMicrosoft Teams Direct Routing
Teams as your phone — on your business numbers, over our network — with 3CX doing the queues, reception and desk phones Teams cannot.
Learn more3CX AI Receptionist
Answers the calls nobody could get to — after hours and overflow — asks the right questions, books, summarises and escalates to a human when it should.
Learn moreCyber Security
Layered protection for small and medium business — endpoints, email, identity, backups and your people.
Learn moreFrequently asked questions
Where is our data stored?
Hosted phone systems, servers and storage run in Australian data centres, and your support and account management are delivered from our Adelaide office. Call recordings and voicemail stay within that Australian hosting footprint. If a service depends on a third-party platform, we will tell you which one and where it runs.
Does anyone offshore have access to our systems?
No. Support is delivered by our own employees in Adelaide. We do not use an offshore help desk, and no offshore contractor holds administrative access to customer systems.
Who do we escalate to if an issue is not moving?
Your ticket has a named owner, your account has a named manager, and above that is the director. It is a short organisation chart on purpose — escalation takes hours, not weeks, and does not require raising a second ticket.
What happens to our phones if Teams goes down?
The phone system keeps working. Calls fail over to desk phones and the 3CX mobile app, and reception queues are unaffected, because the system is 3CX, not Teams.
Still have questions? Talk to a local specialist — no call centre, no scripts. Contact us
Other sizes
Not quite you?
For 1 to 15 people
Small business phone systems
From $99 a month, numbers and SIP trunks included. Mobile app so the business number follows you.
See how we set it upFor 15 to 75 people
Medium business phone systems
Reception queues, overflow and after-hours that actually work. CRM and help desk integration — caller ID, click-to-dial, logging.
See how we set it upGet a quote
Tell us what you have and what is not working
An Adelaide engineer reads it — not a queue — and comes back within one business day with a plain-English recommendation and a quote.
Prefer to talk?
1300 718 857Monday to Friday, 8:30am – 5:30pm ACST. 24/7 support for managed customers. Existing customer with a fault? Go to support.
- Written, itemised quote within one business day
- No obligation — we will say if you should stay put
- Titanium 3CX Partner, one of six in Australia