Contact Centre Solutions

Operating a contact centre of any size requires dedicated software for ease of use on both the consumer and the agents. Managing a contact centre is made easy with intuitive web clients and control centres. Easily add more agents as needed to a busy queue and shuffle teams as needed. With our intelligent system we can also run dozens of activity reports to optimize the contact centre and improve agent handling.

Access queue from any device

Manage agents easily

Monitor activity levels of the centre

Full reporting suite

Why Choose Us

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Call Distribution

Abundance of inbound call rules to distribute calls effectively to the right agents.

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CRM Intergration

CRM Integration for logging and generating contacts, calls, leads and notes.

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Web Client

Control your handset, mobile and other devices connected to the phone system entirely from the web client.

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Presence

Company wide status for each user at a glance. See who's on a call, available, out to lunch.

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Call Reports

Monitor a huge range of variables for contact center performance.

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Master Console

Master console for super-users to manage teams and center staff.

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Call Queues

Inbound calls managed effectively with highly efficient call queue rules.

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Call Recording

Record calls with customers, internally or with the press of a button.

231 Morphett Street Adelaide
1300 718 857
hello@telcocentric.com.au
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