Abundance of inbound call rules to distribute calls effectively to the right agents.
CRM Integration for logging and generating contacts, calls, leads and notes.
Control your handset, mobile and other devices connected to the phone system entirely from the web client.
Company wide status for each user at a glance. See who's on a call, available, out to lunch.
Monitor a huge range of variables for contact center performance.
Master console for super-users to manage teams and center staff.
Inbound calls managed effectively with highly efficient call queue rules.
Record calls with customers, internally or with the press of a button.
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